ServiceNow · Module 7 of 10

Flow Designer and automation

Automating work without heavy code.

📖 Key ideas

Flow Designer builds automations visually: a trigger, then actions.
Triggers include a record created or updated, a schedule, or a catalog request.
Actions include update a record, create a task, ask for approval, send a notification.
Integration Hub connects flows to other systems like email, Teams or REST APIs.
Test flows in a sub-production instance before production.

💡 Real-life example: Like a recipe card: when guests arrive (trigger), boil water, make tea, serve (actions), every time the same way.

FlowAn automated process

TriggerEvent that starts a flow

ActionA step a flow performs

Integration HubConnectors to other systems