Internship← ServiceNow learning pathServiceNow · Module 6 of 10
Service catalog and portal
How employees request things themselves.
📖 Key ideas
- The service catalog lists what people can request: laptops, software, access.
- Catalog items have variables (questions) like model or reason.
- A request (REQ) contains requested items (RITM), each with tasks for teams.
- The Service Portal is the easy self-service website for employees.
- Approvals can be added, for example from a manager.
💡 Real-life example: Like an online shopping site for office needs: pick an item, fill a few details, it goes for approval and gets delivered.
Service catalogList of things people can request
Catalog itemOne requestable thing
VariableA question on a catalog item
Service PortalSelf-service website