ServiceNow · Module 3 of 10

Tables, records and forms

How ServiceNow stores and shows data.

📖 Key ideas

Every piece of data lives in a table, such as incident, sys_user or cmdb_ci.
A record is one row; a field is one column, like priority or assigned_to.
Forms show one record; lists show many records with filters.
Tables can extend others: incident extends the task table and inherits its fields.
Every record has a unique sys_id.

💡 Real-life example: Like a class register: the register is the table, each student row is a record, and each column (name, roll, marks) is a field.

TableStores records of one kind

FieldOne piece of data in a record

sys_idUnique ID of every record

Table extensionA table inheriting fields from a parent