ServiceNow · Module 1 of 10

What ServiceNow is

A cloud platform companies use to run IT and business service requests.

📖 Key ideas

ServiceNow is a cloud platform for managing work: IT support, HR requests, customer service and more.
Its best-known use is IT service management (ITSM): incidents, requests, changes.
Everything is stored as records in tables, shown in forms and lists.
Companies use it so every request is tracked, assigned and measured.
Free personal developer instances let anyone practise.

💡 Real-life example: Like a college grievance cell with a ticket number for every complaint, so nothing is lost and everyone can see its status.

ServiceNowCloud platform for service workflows

ITSMIT service management

InstanceA company's own copy of ServiceNow

RecordOne row of data, like one incident