Tools and first-week setup

The tools a ServiceNow intern uses and how to set up your workspace in week one.

These are the main tools for ServiceNow tasks. You do not need all of them on day one; the Level 1 tasks tell you when to install each one.

Set up your workspace

Create a free GitHub account if you do not have one, with a professional username, and set up your LinkedIn profile: every task is submitted with a LinkedIn post.
Create one repository for the internship, for example servicenow-internship, with a README that says who you are and what the repo holds.
Keep one folder per task, named with the task number and title, so mentors find your work quickly.
Commit small changes every day with clear messages. Your daily work report uses these commits as proof.
Never commit passwords, API keys or personal data. Put secrets in a .env file and add it to .gitignore.

Task	What to do
What ServiceNow is	Explain ITSM, ITIL basics and what ServiceNow is used for in Indian IT companies.
Personal developer instance	Get a free Personal Developer Instance from the ServiceNow Developer site and explore the navigator.
ITIL processes	Explain incident, problem, change and request management with an example of each.
Tables and records	Explore the Incident table, its fields and list views, and explain table extension from Task.