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Management Information Systems (MIS) · Module 7 of 10

E-business and digital transformation

How the internet changes business models.

📖 Key ideas

  1. E-commerce models include B2C, B2B, C2C and D2C.
  2. Digital payments such as UPI changed how Indian businesses collect money.
  3. Platforms connect buyers and sellers and grow through network effects.
  4. Digital transformation means redesigning processes with technology, not just buying software.
  5. Cloud and SaaS let small firms use tools once affordable only for large companies.
💡 Real-life example: Like a neighbourhood kirana shop taking WhatsApp orders and UPI payments: same shop, new digital process.
B2BBusiness selling to business
D2CBrand selling directly to consumers
Network effectA service becomes more valuable as more people use it
SaaSSoftware used over the internet on subscription