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Management Information Systems (MIS) · Module 4 of 10

ERP, CRM and SCM systems

Enterprise systems that run whole business processes.

📖 Key ideas

  1. ERP (enterprise resource planning) connects finance, purchase, sales, inventory and HR in one system.
  2. CRM (customer relationship management) tracks leads, customers, sales and service.
  3. SCM (supply chain management) plans and tracks goods from suppliers to customers.
  4. Integrated systems remove re-entry of the same data in many places.
  5. Well-known products include SAP, Oracle, Microsoft Dynamics, Salesforce and Zoho.
💡 Real-life example: Like one shared notebook for every department instead of each keeping its own, so a sale updates stock, accounts and the customer record at once.
ERPOne integrated system for core business processes
CRMSystem for managing customer relationships
SCMSystem for managing the supply chain
IntegrationSystems sharing data automatically