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Human Resource Management · Module 5 of 10

Performance management

Setting goals, giving feedback and reviewing work.

📖 Key ideas

  1. Performance management sets goals, tracks progress, gives feedback and reviews results.
  2. SMART goals are specific, measurable, achievable, relevant and time-bound.
  3. KRAs (key result areas) and KPIs define what success looks like in a role.
  4. Regular feedback works better than a once-a-year surprise.
  5. Common rating errors include the halo effect, recency bias and central tendency.
💡 Real-life example: Like a fitness plan: a clear target, weekly check-ins and adjustments work better than checking your weight once a year.
SMART goalSpecific, measurable, achievable, relevant, time-bound
KRAKey result area of a role
Halo effectOne good trait colouring the whole rating
Recency biasJudging only by recent events