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Human Resource Management · Module 4 of 10

Training and development

Building employee skills.

📖 Key ideas

  1. Training improves skills for the current job; development prepares people for future roles.
  2. Training needs analysis finds the gap between required and current skills.
  3. Methods include on-the-job training, classroom sessions, e-learning, mentoring and job rotation.
  4. The Kirkpatrick model evaluates training at four levels: reaction, learning, behaviour and results.
  5. A learning culture helps companies keep up with changing technology.
💡 Real-life example: Like a cricket net session: coaches watch your batting, find the weak shot and practise it until it improves in matches.
Training needs analysisFinding the skill gaps to train for
On-the-job trainingLearning while doing the real work
Job rotationMoving staff across roles to build skills
Kirkpatrick modelFour levels to evaluate training