InternshipKey terms and common mistakes
The words you will hear in ServiceNow work and the mistakes that most often cost interns approvals.
Key terms
| Term | Meaning |
|---|---|
| ITSM | IT service management: handling incidents, requests and changes |
| Incident | An unplanned interruption to a service |
| Catalog item | A request users can order, like a new laptop |
| Table | Where ServiceNow stores records, like incident |
| Business rule | Server-side script that runs when a record changes |
| Client script | Script that runs in the user's browser on a form |
| Flow Designer | No-code tool to automate processes |
| Personal Developer Instance (PDI) | Free practice ServiceNow environment |
Common mistakes to avoid
- Editing out-of-box records instead of creating your own.
- Client scripts doing work that belongs on the server.
- Not testing with a non-admin user.
- Changing the PDI without update sets, so work cannot be moved.
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