Student Grievance Redressal System
1.Background/ Problem Statement
Student satisfaction is a major concern for any educational institute. However, many a time the students fail to express their concerns & issues or fail to reach out for proper support from the organization. Neither is there any system to address the conflicts or issues faced by the students. This eventually leads to students’ dissatisfaction. Hence, to maintain the dignity of the college or institute by ensuring a conflict-free atmosphere by promoting good student-teacher relationships we have developed a Student Grievance System that will address the students’ issues & grievances. The students can lodge their complaints through this system which will be redressed by the institute. This python-based student grievance cell will also look into matters of harassment thus creating a protective environment for students.
- Working of the Project
The system functions to look into the grievances lodged by any student. Students may approach the cell to voice their grievances regarding academic matters, health services, library and other services. Anyone with a genuine grievance may approach the Co-ordinator or member of the Student’s Grievance cell, Grievance cell is formed in order to keep the healthy working atmosphere amongst staff and students, Admin can view the resolving status of all grievance.
- Advantages
- It provides a fair and speedy means of grievance handling.
- The affected person need not consult grievance cell members directly to register complaints.
- Saves time of affected person and cell members
- Builds harmonious education atmosphere in campus
- System Description
The system comprises of 3 major Entity as follows:
- Handler:
- Manage Grievance: handler will investigate the complaint and resolve them
- Principal:
- Report: Principal can view the cumulative Report of all the grievance
- Admin:
- Manage Handler: Admin can add handler and can assign the case to handler
- Manage Section: Admin can add Sections in the college
- Manage Principal: Admin can add Principal to the college
- View Grievance: Admin can view all the complaints raised by the students
- Report: can view the cumulative Report of all the grievance
- Project Life Cycle
The waterfall model is a classical model used in system development life cycle to create a system with a linear and sequential approach. It is termed as waterfall because the model develops systematically from one phase to another in downward fashion. The waterfall approach does not define the process to go back to the previous phase to handle changes in requirement. The waterfall approach is the earliest approach that was used for software development
- System Requirements
- Hardware Requirement
- Laptop or PC
- I3 processor system or higher
- 4 GB RAM or higher
- 100 GB ROM or higher
- Software Requirement
- Laptop or PC
- Windows 7 or higher
- XAMP or WAMP Server
- Python
- Text Editor (Notepad++ or Sublime Text)
- Limitation/Disadvantages
- Visual effect of product during manually purchasing the product is different from viewing the product in your device
- Application
- This application is useful for many College who want to provides a fair and speedy means of grievance handling.
- Reference