Increase Productivity Using Quality Management System
This is Total Quality Management Project Report. Success of organization depends upon its resource so human resource plays an important role in any organization. If human resource of organization is not happy with the organization. It will adversely affect the organization.
The higher degree of commitment toward work will improve productivity and will decrease rejection cause due to human factor.
So, to make the people happy is the responsibility of the organization. The objective is to utilize the human resource in a better way and also to increase the productivity of agents. Scope is to provide a best solution on every assigned task and improve the working skills.
Features
The system comprises of 3 major modules with their sub-modules as follows:
- Auditor:
– Upload Task Sheet: Auditor can upload an excel sheet which contains task id, task type and agent id.
– View Resolved Task: Auditor reviews resolved tasks then provide a score to agent. Each task will have set of 5 questions and auditor will review task per those questions and select yes/no.
– View Solved Task: He can have a list of all the solved task with details of agent and his score for that task.
– View Agent: Auditor can have a look on the basic details of agents and an average score.
- Agent:
– Login: Agents can login into the system using the login id and password provided by admin.
– View Task: Agent can view task assigned with his score for each task id. He/she can search task between specific dates.
- Admin:
– Add Auditors: admin can add auditors with their basic details, and login id and password will be sent on mail.
– Add Agents: admin can add agent with their basic details, and login id and password will be sent on mail.
Hardware Requirement:
- i3 Processor Based Computer or higher
- Memory: 1 GB RAM
- Hard Drive: 50 GB
- Monitor
- Internet Connection
Software Requirement:
- Windows 7 or higher
- WAMP Server
- Notepad++.
- My SQL 5.6.
Advantages of Project
- This System is very easy to understand.
- No active internet connection required.
- This system is user friendly and easy.
- This system will help increase the productivity of agent.
- Auditor can easily assign any task to the agent.
Limitations:
- System may provide inaccurate results if data not entered correctly.
Application:
- This system can be used in many organizations.